Refund & Returns

01The short version

Every figure is made to order, so we cannot restock a returned one. You can cancel for a full refund within 24 hours of ordering, before production starts. After that, we will put right anything that arrives damaged, faulty or not what you ordered.

• 24 hours to cancel for a full refund.
• 14 days after delivery to report damage or the wrong item.
• We replace or refund qualifying problems, shipping included.
• Standard shipping is free worldwide.
• Unused, non-personalised merch can be returned within 30 days.

02Cancelling an order

From your signed-in order page, request a return within 24 hours of placing the order, or email support@meyo.world with the order number. We will cancel it and refund you in full.

After 24 hours your figure is in production and cannot be cancelled, because the parts, paint and finish are specific to your design.

03Damaged, faulty or wrong items

Check your figure when it arrives. If it is damaged in transit, has a manufacturing fault, or is not the design you ordered, email support@meyo.world within 14 days of delivery with your order number and photographs of the item and the box.

We will replace it or refund it in full, including the original shipping, and we cover the cost of sending it back. You will not be asked to pay twice while a replacement is made.

04What counts as normal variation

Figures are hand-finished in small batches, so some things vary between pieces and are not faults:

• Slight differences in paint depth, edges and finish.
• Minor variation in colour between your screen and the object.
• Small tool or seam marks consistent with hand-finishing.
• Grain and texture differences across a run.

If you are unsure whether what you are looking at is a fault, send us a photograph and we will tell you honestly.

05Change of mind

Because each figure is personalised to your design, made-to-order goods are exempt from the statutory cooling-off period in most jurisdictions, including under the UK Consumer Contracts Regulations and the EU Consumer Rights Directive. Outside the 24-hour cancellation window we cannot accept a change-of-mind return.

Non-personalised items such as accessories, prints and stock merchandise can be returned unused and in their original packaging within 30 days of delivery for a refund of the item price. Return postage is yours unless the item was faulty.

06How refunds are paid

Refunds go back to the original payment method. For anything that has to be sent back, we issue the refund after the package arrives with us, within 5 business days of receiving it. Cancels before production are refunded without a return. How long the money takes to appear depends on your bank or card issuer, typically a further 5 to 10 business days.

Original shipping is refunded when the return is our fault, and not when it is a change of mind on a non-personalised item.

07Lost and undelivered parcels

If tracking shows no movement for 10 business days, or the parcel is marked delivered but has not arrived, contact us and we will open a claim with the carrier. Once the claim is resolved we will replace or refund the order.

Parcels returned to us because the address was wrong or nobody was available can be resent at your cost, or refunded less the original shipping.

08Contact

Signed-in customers can request a return from the order page, within the windows above. You can also email support@meyo.world with your order number and, where relevant, photographs. Guest orders can be looked up on the order status page.